We don’t want your data — so we don’t keep it.
Most tech companies are built on collecting and holding as much of your information as they can. We’re the opposite, and that’s why this policy is so short: we believe your data belongs on your device, not on our servers.
While you build your document we use your answers only to create it. They are encrypted in transit and stored encrypted on our servers, protected by your account login. Once your document is finished you can lock your answers with a password only you know: your browser locks them, and we then delete our readable copy of your answers and your PDF. From then on only you hold the key — we can’t open them, and if you forget the password we can’t recover them. Your answers and your generated document (locked or not) are deleted from our servers automatically 30 days after your document is generated — sooner if you choose “Delete now” — and we don’t keep them on file after that. If you start an EPOA and don’t finish it, we delete it after 90 days without any activity; we email you a week beforehand so you can keep it if you still want it.
What “encrypted” means, in plain English:your answers are scrambled into what looks like random gibberish, and only the right key turns them back into words. We use AES-256, the standard banks and governments use. Trying every possible key, even the world’s fastest supercomputer would need far longer than the age of the universe. When you lock your answers, the key comes from your password, so your password is what matters: a 10-character password of random letters, numbers and symbols has over 50 billion billion combinations, and our lock makes every guess deliberately slow — a computer making a million guesses a second would need more than a million years to try them all. Choose something only you would know, not a name or a word with a number on the end.
The only things we hold on to are the bare minimum to run your account and prove your purchase — your email, your payment receipt, and the name on your first document (stored encrypted, so that one purchase stays one person’s document). Nothing else about the document itself. We don’t sell or share any of it, and we never will.
Here’s what we do with your data — in plain English:
- Your build session is encrypted in transit and stored encrypted on our servers, protected by your account login. When your document is finished, you can lock your answers with your own password— then only you hold the key and we keep no readable copy.
- Email is via a third-party email provider (transactional only: receipts, magic links, attorney appointment packs, your feedback messages). No marketing emails to EPOA customers without an opt-in.
- Payments are via Stripe. Card numbers never touch our servers. We store the metadata Stripe returns (charge ID, last 4, billing name) so we can match the receipt to your account.
- You can ask us to delete your data. Email privacy@yourwillpro.com.au with the address you signed up with and we’ll remove your account and records.
- We don’t sell your data. Our public website (www.yourwillpro.com.au) uses Google tools to measure visits and advertising results. They never run inside the EPOA app, where you sign in, enter your details, pay or download.
If something here matters to your decision to use YourWillPro and you want a binding answer before the lawyer-reviewed version is published, email privacy@yourwillpro.com.au and we’ll answer in writing.
Page updated: 2026-07-09