If a YourWillPro error causes a problem with your completed EPOA, we’ll fix it free of charge. If we can’t fix it, we’ll refund you in full.
If you’ve paid but haven’t yet received your completed EPOA (by viewing, downloading or emailing it), you can request a refund within 14 days.
Once you’ve viewed, downloaded or emailed your completed EPOA, we don’t provide change-of-mind refunds. Your rights under Australian Consumer Law are not affected.
When you get a refund
- You paid but didn’t start, or paid but didn’t view, download or email your completed EPOA — full refund within 14 days of payment.
- A YourWillPro error made the document incorrect and we can’t fix it — full refund.
When we fix rather than refund
- A YourWillPro error made the document incorrect — we regenerate it correctly, free of charge, before any refund question arises.
When a refund isn’t available
- You’ve already viewed, downloaded or emailed your completed EPOA and changed your mind.
- You entered incorrect information (legal names, addresses, eligibility answers) — you can re-edit and regenerate at no cost.
- You signed in front of the wrong witness (the document tells you who counts).
- Your attorney made a decision you disagree with — that’s separate from the document itself.
How to ask
Email support@yourwillpro.com.au from the address you signed up with, with a short description of what happened. We aim to respond within 1–2 business days. Refunds go back to your original card via Stripe and typically clear within 5–10 business days.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law — including the guarantees that services be provided with due care and skill and be fit for purpose.
Fairness Guarantee · refund terms per the locked policy (SSOT, 2026-04-27).