The short version
If you pay and the EPOA isn’t produced — full refund, no questions. If the EPOA is produced but has a factual error caused by us (not by your inputs), we’ll regenerate it for free. If you change your mind before downloading the PDF, we’ll refund you in full.
What’s covered
- Technical failure on our end— PDF won’t generate, payment processed but no document delivered: full refund.
- Our error in the form— a box we should have ticked from your inputs is unticked, or something the validator should have flagged was missed: we regenerate for free.
- You changed your mind before downloading— full refund.
What’s not covered
- You signed the EPOA in front of the wrong witness (we tell you who counts in the document).
- You gave us wrong information on the form (legal names, addresses, eligibility answers).
- You’ve already downloaded the PDF and the situation has changed (move, divorce, etc.) — in that case you’d revoke and make a new EPOA.
- Your attorney made decisions you disagree with (that’s a separate question; this policy is about the document itself).
How to ask
Email hello@yourwillpro.com.au with the address you signed up with and a short description of what happened. We aim to respond within 1-2 business days. Refunds are processed back to the original card via Stripe and typically clear within 5-10 business days.
Australian consumer law
Nothing in this policy limits your rights under Australian Consumer Law — including the guarantees that services be provided with due care and skill and be fit for purpose.
Page updated: 2026-06-04 · status: interim, pending final policy lock