Here’s how this works between us — in plain English:
What YourWillPro is
An Australian guided-document service. We help you complete official legal-document forms correctly, in plain steps, in your own name. We are NOT a law firm. We do NOT provide legal advice.
What you’re buying
A guided session that produces the completed document — or documents — for the product you choose, as a PDF in your name, ready for you to sign. Depending on the product, that may also include supporting material, such as an email pack for the people you appoint, or a revocation of a document you made earlier. What’s included is listed for each product, and pricing is shown on the pricing page before you pay.
What you’re responsible for
- Telling us the truth on the forms (legal names, addresses, eligibility answers).
- Signing your document correctly, including in front of any witness the law requires.
- Notifying the people who need to be told — for example, anyone you appoint, anyone whose earlier appointment you revoke, or nominees you choose.
- Storing the original signed document somewhere safe.
What we’re responsible for
- Generating a document that matches the official government form structure for your state and the product you chose.
- Validating the required fields before generating.
- Telling you the signing and witnessing rules that apply to you.
- Encrypting your data at rest, with two-layer protection.
- Sending the transactional emails (receipt, sign-in link, and any pack your product includes).
What we’re not responsible for
- Decisions made by anyone you appoint once your document is active.
- Loss or damage to your physical signed document.
- Misuse of your document by anyone you appoint or nominate.
- Outcomes when your situation is more complex than a standard guided document. (For complex situations, see a lawyer.)
Refunds
See our refund & fairness policy for the current terms.
Disputes
Australian consumer law applies. If something goes wrong, email support@yourwillpro.com.au first — we’ll try to fix it directly. Beyond that, Australian law governs these terms.
Information only, not advice
Any guidance, examples, explanations, or FAQs we provide are general information to help you complete the form. They are not tailored to your situation and must not be relied on as legal, financial, or medical advice.
When to see a lawyer
The documents we help you produce are important legal documents. If your situation is more complex than a standard guided document — for example, blended families, business interests, disputes, questions about capacity, or assets across more than one state — get independent legal advice before signing.
No guarantee of outcome
We take care to match the official government form for your state and product, but we cannot guarantee that a completed document will be accepted by every bank, institution, or court, or that it will achieve a particular outcome. Acceptance ultimately depends on how you complete, sign, and use it.
Limitation of liability
You use YourWillPro, and any document it produces, at your own risk. To the maximum extent permitted by law, we are not responsible for any loss or damage of any kind — including financial loss, lost money, lost profits or opportunities, legal or other costs, distress, or any indirect or consequential loss — arising from your use of the service, the documents it produces, any error or omission in the information you gave us, or any failure to sign or witness correctly. Where we are found to be liable and the law permits us to limit that liability, our total liability to you for all claims combined is limited to the amount you paid us for the product the claim relates to.
Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where those laws allow us to limit our liability for a failure to meet a consumer guarantee, our liability is limited to refunding the amount you paid us for the product — nothing more.
Page updated: 2026-07-30